Thank you for shopping with us! We strive to provide you with the best shopping experience. However, we understand that there may be times when you need to return or exchange a product. Please read our refund policy below to understand your options.
1. Eligibility for Refunds
Refunds can be requested under the following conditions:
- Damaged or Defective Products: If the item is received damaged or defective, you may request a full refund or exchange within [7] days of receiving your order.
- Incorrect Items: If you receive an incorrect item, we will gladly offer a refund or exchange within [7] days of delivery.
- Change of Mind: If you simply change your mind, we offer a [7]-day return window, subject to certain conditions outlined below.
2. Return Window
You may request a refund within [7] days of receiving your product. After this period, we are unable to process returns or refunds.
- For change of mind returns, the product must be unused, in its original packaging, and in the same condition as when it was delivered.
- We reserve the right to reject returns that do not meet these criteria.
3. How to Request a Refund
To initiate a return or refund, please follow these steps:
- Contact Us: Reach out to our customer service team at [+ 92 311 5460721] . Include your order number, product details, and reason for the return.
- Return Instructions: We will provide instructions on how to return the product to us. Please do not send any items back without prior approval.
- Return Shipping: For approved returns, the customer is responsible for the cost of return shipping, unless the item is defective or incorrect.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within [7] business days.
4. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
5. Non-Refundable Items
The following items are not eligible for refunds:
- Items on sale or clearance (unless required by law)
- Opened or used products that cannot be resold.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us within [7] days of receiving your order. We will guide you through the exchange process and provide you with instructions on how to return the original item. Additional shipping charges may apply for exchanges.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
- Check your bank or payment provider to confirm the status.
- Contact our customer service team at [help@greenlivingfuture.com] for assistance.
8. Changes to This Refund Policy
We reserve the right to update or change our refund policy at any time. Any updates will be posted on this page, and the “Last Updated” date will be updated accordingly. Please review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to